The information and guidance provided on this page regarding the Terms & Conditions for RIO (Records in Order) are general and high-level overviews to assist you in understanding our services related to Legacy Records management. This document is not to be treated as legal advice or specific recommendations for your use. We cannot provide advice on legal matters between RIO and our clients or visitors. We strongly recommend consulting a legal professional to ensure a clear understanding and to help tailor these Terms & Conditions to your needs.

These Terms & Conditions (T&Cs) are legally binding terms set by RIO (Records in Order), the provider of Legacy Records management services. The T&Cs define the legal framework governing the interactions between our clients—such as charities, businesses, and sole traders—and RIO while they engage with our services.

They establish the legal relationship, ensuring clarity on how we manage, reorganise, and protect your archives. T&Cs are customised to the specific requirements of our clients, differing between, for example, a charity needing Safeguarding compliance and a sole trader requiring HSE record retention.

These terms help protect RIO and our clients from potential legal exposure, though this may vary by jurisdiction. We advise seeking local legal counsel to address specific regional needs.

Generally, our T&Cs cover key aspects such as: who is eligible to use RIO’s services; details on consultation and support processes; a statement that RIO may update its service offerings (e.g., planned digitisation); the warranties we provide for record management; references to data protection and intellectual property rights under GDPR; and RIO’s right to adjust or terminate services if necessary.

To learn more about this, please refer to our “RIO Terms and Conditions Policy” document.(Current date and time: 05:02 AM BST, Sunday, August 24, 2025.)